Thread Tassel

Exchange & Repair

All our jewelry is handcrafted by Indian artisans, so slight irregularities may occur- this adds to the uniqueness of each piece.

Please Note:

-We do not offer returns or refunds once an order is placed
-We only offer exchange or store credit in special cases
-Store credit can be used only on the Silent Tales Jewelry website

Exchange Policy

-We accept exchanges only if:
-You received a wrong product
-The item arrived damaged
-The product has missing parts
-There are quality issues

Important Guidelines

-Exchange requests must be made within 7 days of delivery
-Requests after 7 days will not be accepted
-Exchanges must be initiated through the provided exchange link

-The replaced product will be delivered within 7-10 business days

Contact us on: sales@silenttalesjewelry.com

Standard Delivery

• Estimated delivery time: 5–7 business days
• Orders are processed Monday to Saturday (9 AM – 6 PM)
• Orders placed on Sunday, holidays, or after 6 PM will be processed the next business day
• Deliveries are made Monday to Saturday

Shipping Charges (India)

• Rs. 150 shipping charge on prepaid orders for delivery across India
• No shipping charges on orders above Rs. 5000
• International shipping charges vary according to the country. Please DM us to know more.

Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order status anytime.

Note:

Delivery delays may occur due to unforeseen circumstances or courier issues
We’ll always try to help you track your order, but such delays are beyond our control

Contact us on: sales@silenttalesjewelry.com